Code of Conduct
22/11/2005
You, our client, have a right to:
- have your telephone calls answered after 3 rings;
- have your call returned within 15 minutes after you have left a message;
- be informed within 10 minutes after we have identified and isolated any problem which might occur on the Internet network;
- have 100% of your problems solved;
- get connected within 30 minutes after receipt of an application;
- professional and effective web page designs which meet your satisfaction 100%;
- be 100% satisfied with the reaction to your enquiries;
- have any possible administrative errors sorted out 100%;
- experience the best quality Internet service available in South Africa;
- have your web site operational 99% of the time;
- deal with personnel whose integrity is not in question;
- hear the truth when problems occur and not necessarily what you want to hear;
- be informed about new initiatives and products in the Information Technology environment;
- deal directly with the Managing Director whenever you choose;
- be treated professionally and
- the best advice, even though it may be to our detriment.
The original Code of Conduct, which has been signed by all staff members of Interexcel, can be viewed at our offices.
