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Freedom of expression

1. ISPA and its members respect the constitutional right to freedom of speech and expression.

Privacy and confidentiality

2. ISPA and its members respect the constitutional right of Internet users to personal privacy and privacy of communications.

3. ISPA's members respect the confidentiality of customers' personal information and will not gather, retain, sell or distribute such information to any other party without the consent of the customer, except where required to do so by law.

Consumer protection and provision of information to customers
4. ISPA members undertake to inform their customers that members of ISPA are bound by this code of conduct. Members' websites must include a copy of or link to the code.
5. ISPA members must have an acceptable use policy for their Internet access services. This policy must be made available to customers prior to the commencement of any such service agreement and at any time thereafter, on request.

6. In their dealings with consumers, other businesses and each other, ISPA members must act fairly and reasonably. In particular, pricing information for services must be clearly and accurately conveyed to customers and potential customers.
Unsolicited bulk mail

7. ISPA members will not send or promote the sending of unsolicited bulk email and will take reasonable measures to ensure that their networks are not used by others for this purpose.

8. ISPA members must provide a facility for dealing with complaints regarding unsolicited bulk email originating from their networks and must react expeditiously to complaints received.

Cyber crime

9. ISPA members will take all reasonable measures to prevent unauthorised access to, interception of, or interference with any data.

Protection of minors

10. ISPA members will take reasonable steps to ensure that they do not offer paid content subscription services to minors without written permission from a parent or guardian.

11. ISPA members undertake to provide Internet access customers with information about procedures and software applications which can be used to assist in the control and monitoring of minors' access to Internet content.

Unlawful content and activity

12. ISPA members providing Internet access or data hosting services will establish notification and take-down procedures for unlawful content and activity, and respond expeditiously to such notifications.
Internet standards

13. ISPA members will operate in accordance with established Internet best practices, as set out in the various request for comment (RFC) documents and as mandated from time to time by established and respected Internet governance structures.

Alterations

14. ISPA reserves the right to make alterations to this code of conduct from time to time. The current code of conduct and a history of any changes made will be maintained on the ISPA's website.

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